Refund Policy of Durga Trader

At Durga Trader, we strive to ensure your satisfaction with every purchase of our courier bags. Our refund policy outlines the terms and conditions under which refunds are provided for products purchased directly from us.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Damaged or Defective Products: If the courier bags you receive are damaged, defective, or not as described, you may request a refund.

• Order Cancellation: If you cancel your order before it has been shipped or processed, you may receive a full refund.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact Customer Service: Notify us of your intention to request a refund by contacting our customer service team through email, phone, or our website’s contact form.

• Provide Information: Provide details such as your order number, the reason for the refund request, and any supporting documentation or images if applicable.

3. Refund Process

Once your refund request is received and approved, we will process your refund within 3 business days. Refunds will be issued in the same form of payment originally used for purchase, unless otherwise specified.

• Credit Card Payments: Refunds will be credited back to the original credit card used for payment.

• Bank Transfer: For payments made via bank transfer or other methods, refunds will be processed through the same method.

4. Return of Products

In some cases, we may require the return of the courier bags before issuing a refund. If so, we will provide you with instructions on how to return the products. Please ensure that the returned items are unused, in their original packaging, and include all accessories and documentation.

5. Non-Eligibility for Refunds

Please note that certain conditions may exclude you from receiving a refund:

• Change of Mind: We do not typically offer refunds for a change of mind or if you ordered the wrong product. However, we may consider exchanges or store credit on a case-by-case basis.

• Custom Orders: Customized or personalized products may not be eligible for refunds unless they are damaged or defective.

6. Shipping Costs

Shipping costs incurred for returning items are generally non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

7. Contacting Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us using the information below:

Durga Trader
[C 475, DSIDC Industrial Area, Narela, New Delhi-110040, Delhi, India]
[+91 9717540230]

8. Changes to Our Refund Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.